Lucky Bansko Aparthotel SPA & Relax

The staff was extremely polite and smiling, we got everything we needed for both our children, which is not a common practice. They even provide full baby necessities - chairs, food heaters, stools and potties.

Well sized rooms, with small kitchenette (stove, micro, a pot and a pan, some cutlery and glasses...if you need to cook something simple).Complementary water, tea and coffee during your stay (and a baklava surprise;-). The spa area, consisting of 2 finish saunas, 2 steam baths, an infrared sauna, salt room, jacuzzi etc. was clean and fully functional. The Bio poo with pleasantly warm water was not very big, and it can get crowded, but when it's less busy you can get a nice swim. Sea salt pool is actually a small square tub (maybe 2x2m). Enough sunbeds around the pool (though we were out of season) and a relax area. Ok breakfast and a very polite staff. Definitely would stay there again, but next time with our dogs.

The staff at the hotel were really nice and welcoming. The breakfast was very very good, lots of options. The SPA was good. I expected the indoor pool to be bit bigger and there were lots of people using it, so it was kind of hard finding a free spot and spending bit more time there. Other things were amazing and my fav the cold bath, I enjoyed it. We found the prices at the hotel restaurants a bit more pricy, but the food was good. And the service as well. We liked their attention to bring us sweets everyday as a treat and some gifts as well. We would definitely want to visit again.

The room was spacious, with a modern design, and not a lot of noise could be heard from the outside. The bathroom was spacious, equipped with a bathtub, instant hot water, and great pressure. We received two free bottles of water and coffee every day, courtesy of the coffee machine. The fridge was quite big and made no noise. The temperature in the room was great. The bed was very comfortable. There was also an electric stove. Cleaning was done daily; shampoo, shower gel, bathrobes, and towels were replaced daily if you left them on the floor. The breakfast was varied and delicious. Sometimes it was a buffet, sometimes à la carte, depending on the number of guests. We also had dinner a couple of times at the hotel's restaurant, and the food was correctly cooked. We went during the week, so we basically had the spa area all to ourselves, which was wonderful. The hotel staff was very attentive, helpful, and nice. The reception area was also very nice, with lovely Christmas decorations. They organized a fine dining wine-pairing dinner, which we were informed about before our stay, requiring a 50% deposit. It was a bit expensive, but in my opinion, it was worth it, and it was the culinary highlight of our stay. So I would definitely recommend it if you have the chance.

The hotel exceeded expectations in every way. The rooms were spotless, spacious, and well-equipped with modern amenities. The spa area was an absolute highlight, featuring a relaxing pool, steam room, and sauna – perfect for unwinding after a long day. The breakfast was exceptional with a wide variety of fresh and tasty options, catering to every preference. The staff were extremely polite, professional, and always ready to assist.