Lucky Bansko Aparthotel SPA & Relax
Wat gasten zeggen
From start to finish, this hotel delivered an unforgettable experience. The check-in process was smooth and welcoming, setting the tone for a luxurious stay. The room was beautifully designed, spotless, and equipped with every modern convenience. The dining was outstanding, with every meal crafted to perfection. The staff were attentive, accommodating, and made sure every need was met effortlessly. The facilities, especially the spa and pool, were pristine and relaxing. This hotel truly defines 5-star hospitality. I can’t wait to return!
Sandra
november 2024
The staff was extremely polite and smiling, we got everything we needed for both our children, which is not a common practice. They even provide full baby necessities - chairs, food heaters, stools and potties.
Monika
augustus 2024
Extremely friendly staff, good amenities and good location about 10m walk from the center. The apartment was very specious for the 4 of us and super clean
Miroslav
november 2024
Well sized rooms, with small kitchenette (stove, micro, a pot and a pan, some cutlery and glasses...if you need to cook something simple).Complementary water, tea and coffee during your stay (and a baklava surprise;-). The spa area, consisting of 2 finish saunas, 2 steam baths, an infrared sauna, salt room, jacuzzi etc. was clean and fully functional. The Bio poo with pleasantly warm water was not very big, and it can get crowded, but when it's less busy you can get a nice swim. Sea salt pool is actually a small square tub (maybe 2x2m). Enough sunbeds around the pool (though we were out of season) and a relax area. Ok breakfast and a very polite staff. Definitely would stay there again, but next time with our dogs.
Elena
oktober 2024
The staff at the hotel were really nice and welcoming. The breakfast was very very good, lots of options. The SPA was good. I expected the indoor pool to be bit bigger and there were lots of people using it, so it was kind of hard finding a free spot and spending bit more time there. Other things were amazing and my fav the cold bath, I enjoyed it. We found the prices at the hotel restaurants a bit more pricy, but the food was good. And the service as well. We liked their attention to bring us sweets everyday as a treat and some gifts as well. We would definitely want to visit again.
Irena
januari 2025
The hotel is nice, the room wasn't bad either; it has everything a person needs. We liked the location; it's peaceful. The staff are kind and responsive. The breakfast was tasty, with something for everyone. A complimentary piece of cake was brought to the room every day; it would be nice if it varied daily.
Valya
augustus 2024
The hotel is VERY well maintained. Loved the warm rooms, comfy beds, the staff are absolutely fantastic, and the spa is great. You have a safe place for your ski equipment with heated rods for your ski shoes. Food is nice, maintenance was nice, we absolutely loved it. And I loved the personalized message for our welcome. I mean it’s the little things. 🤗 There’s a free shuttle to take you to the gondola every half an hour in the morning, and to get you back afterwards. The daily coffee and water in the rooms is awesome.
Gjorgje
februari 2025
Booking was easy and reception staff were quick to answer any queries and direct us to local ski schools and hire (Prin 2000). Check in was easy with helpful, friendly reception staff, who organized our ski pass for our stay. The fresh fruit, wine and sweet was very welcomed after a long drive. Beds were comfortable with plenty of extra bedding as required. The view from our balcony was spectacular - looking up to the ski slopes. Buses to the first Gondala and to the base were on time and fast, just some days booking was required for the early busses. Breakfast was a great array of international and local delights. The kids club was amazing with beautiful, caring staff that immediately engaged with our daughter. On the last day she stayed as we were packing the car. She didn't want to leave! Although not in the center of the action of the ski base, it was perfect for us. It was quiet at night, but had all the amenities that you might need, or want. Parking in front of the hotel was close and safe. Transport was easy to the center and if inclined a not so far walk. We will definitely return to Lucky Bansko on our next ski trip.
Natasha
februari 2025
I like the spa facilities and pool but the pool needs some touch up especially the tiles. My son’s foot got a small cut from the broken pool tiles. The staff are polite and they were very accommodating. It was my birthday and they allowed us to check-in early which I truly appreciated as I was able to put son to sleep for his nap and we were able to enjoy the facilities more. They also gave us complimentary Baklava which is a nice gesture. Nothing that I majorly dislike. Only that the Christmas decorations are still there at the end of March. Overall it was really a good place to spend time with your family and the place is very kid’s friendly with lots of things to do.
Sarah
april 2025
Super friendly and polite staff! From the arrival to the checkout I was impressed with the care and attention that we received from the hotel. The indoor SPA center is the biggest I have ever seen and there are so many extras which we enjoyed and were included in the price! The outdoor pool is payable, but it was so worth it! When you enter, you receive a towel, water, the atmosphere is elegant, they bring you aroma ice and ice cream lollipops which is something that I had never experienced anywhere else. This is the 5 stars vacation that we have been looking for and we are truly satisfied! We will definitely visit again!!!!
Jivka
augustus 2024
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